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Customer's Reviews

5 / 5

Popular Routes

From
Haneda Airport
To
Tokyo 23 wards

14,700

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From
Narita Airport
To
Tokyo 23 wards

22,700

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From
Tokyo 23 wards
To
Haneda Airport

14,700

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From
Tokyo 23 wards
To
Narita Airport

22,700

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From
Kansai International Airport
To
Osaka City

22,790

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From
Itami Airport
To
Osaka City

17,150

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From
Osaka City
To
Kansai International Airport

22,790

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From
Osaka City
To
Itami Airport

17,150

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How to use

STEP1. Book Online

We will finalize your order after 18:00 (Japanese time) the day before your ride.
You can book your taxi one day before your departure date and pay directly online.
Same-day applications (up to 5 hours before your ride) are accepted online and via LINE.
Please contact us via LINE for last-minute applications within 5 hours of your specified dispatch time.

STEP2. Meet up

Driver's information will be provided at least one hour prior to the appointment time.
If you need to contact us for any reason, please contact our call center. (Open hours: 8:00-23:00 / Japanese, English, and Chinese are available).

STEP3. Arrival

Our driver will be waiting for you at the designated meeting point.
Please relax and enjoy the ride.

Vehicle introduction

TOYOTA ALPHARD

It is a 5-seater Alphard. With luxurious seats, it offers a comfortable ride and ample storage capacity for luggage. (Depending on the availability, an equivalent large vehicle may be arranged.).

Meeting Point at the Airport

For both Narita and Haneda airport, your driver will meet you at the taxi or private hire transfer car stand. However, as these waiting spots tend to be very crowded, he will contact you beforehand to confirm the exact meet-up area.

●For those who transfer directly from the airport to their accommodation

・Your private hire car will stop at the cab stand of each airport terminal and wait you there.

・Meeting directly at the arrival gate is available for an extra 2,000 JPY. Please let us know at the time of the booking.

・After arrival at the airport, processing time varies depending on the time of day and the airport.

International flights: 60 to 90 minutes.

Domestic flights: 30 to 60 minutes.

・The waiting time is free of charge up to 30 minutes.

We cannot be held responsible if you do not arrive on time for your reservation, or if you arrive early.

●For passengers going to the airport

・In most cases, boarding procedures begin approximately 3 hours prior to departure. During high seasons, we recommend that you book your reservations as soon as possible.

・If you are heading for the airport from any designated location, we offer 10 minutes of free waiting time service.

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Advantages of using our Line Booking System

You can talk directly with our operators

You can ask our operators for things like the status of vehicles and even inquire about reservations from the comfort of smartphones. (Business hours: 8 a.m ~ 11 p.m)

Better and easier booking experience (My Page)

What we need is your personal information and a credit card when making the reservation. And all those can be done by using the My Page on the LINE app.

No download required

If you have LINE pre-installed, there is no need to download any other Apps.

How to reserve?

(1) Become our friends on the LINE Official Account

Input "Tokyo Airport Taxi" and search for our official LINE account. Become our followers and you can send us your inquiries from there.

(2) Create your one My Page, and register your personal information

You can add your phone number and email address in advance from My Page to make it easier to register.
※You can also make reservations without pre-registering.

(3) Make a reservation on the LINE app

Just input your pick-up location and destination, and you will be able to get a price estimate. The price includes parking fees, gasoline, and highway tow. No hidden or extra fees.

Fixed Rate

Our flat rate includes all highway charges and taxes.

Multiple Language Support

Reservation assistance in English, Chinese and Japanese.

Book Anytime

Our services are available 24 hours a day.

Go Anywhere Without Infection Risk

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FAQ

What to do if I might be late?

From the airport: The driver will wait up to 30 minutes from the booking time. From any designated location: the free waiting time is 10 minutes. We request that our customers cancel their journey before 6 p.m. a day before the reservation, and cancellations made within the requested time frames are free of charge.

Are there additional charges?

As a rule, all prices are included in the price. There is no need to pay for expressway tolls or parking fees.

Can you provide a car seat for children?

Children's car seat is not available with us.
*Car seats are not mandatory in Japan by Japanese Traffic Law.

May I make the last minute change to my reservation?

We cannot accept any change of destination on the day of the tour due to the instructions of the Ministry of Health, Labor and Welfare

Please tell me the available payment methods.

You can use credit cards, Google Pay, or Apple Pay. For corporations, invoice payments and corporate card payments are also possible, so please feel free to inquire from the contact button in the menu bar.

I don't have a Japanese phone number, is that a problem?

Please provide any reachable phone numbers (overseas numbers are also acceptable). You can use LINE or email us if you need further assist. (Drivers may not be reachable while they are driving. Please contact Customer Support instead if you need any assistance.)

How far in advance should I book my reservation?

We also accept same-day (Last minute) reservations. For same-day reservations, please understand that you may have to wait a little longer depending on the condition of traffic and the availability of cars.

Can we bring a wheelchair into the car?

You can fold the wheelchair and load the car. (Electric wheelchair is not applicable on our car.)

Can I ride with my pet?

You can enjoy a ride with your pets as long as they are in a kennel or a carrier, and pose no threat to our drivers. The best part is that there'll be no additional fees.

Do you track my flight to adjust the pick-up time?

Unfortunately, we do not track your flight to adjust your pick-up time.
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